Home / Face to face courses / Clinical Communications Course

Clinical Communications Course

$495.00 inc. GST

Due to COVID-19 (Coronavirus), the fave-to-face workshop is postponed until further notice.  This workshop is now being offered as an online course

This workshop aims to equip participants to develop their effective communication skills in healthcare.  It will provide reflective and experiential learning opportunities to support the learner during challenging and complex communication scenarios such as discussing bad news and shared decision making. It will also assist participants in recognising and responding appropriately to the emotions felt by others.

In Melbourne, the workshop is facilitated by Mr Paul Conroy who is an experienced teacher of IELTS/OET for over 20 years and has qulifications in  CELTA (English Language Teaching, Holmes College), Graduate Diploma in Secondary Education (Monash University), MA in applied linguistics (University of Melbourne). Paul has been a teacher with Victoria University since 1990 and has been a part of HEAL since 2006 where he teaches clinical communication to medical practitioners preparing for their clinical exams.

In Sydney, the workshop is facilitated by Ms Catharine O'Grady, a researcher and teacher of professional and clinical communication. Awarded Vice Chancellor’s commendation for PhD thesis on the nature of expert communication required in the General Practice of Medicine.  Catharine has taught clinical communication with HEAL since 2014.

The workshop learning outcomes are: 

  1. To be able to implement the principles that underlie the disclosure of bad news to patients and family members in the local medical context.
  2.  To apply a simple framework to use as a guide for breaking bad news and engaging in difficult conversations with patients and family members. 
  3.  To use language and other empathic skills such as silence, gaze, gesture and body language to offer empathic responses that resonates accurately with the patient's emotions and feelings.
  4. To assess and tailor communication to patient’s presentation ensuring a patient-centred approach to the consultation.

The workshop has a pre-reading module "Breaking Bad News", a predisposing activity completed at the start of the workshop and a reinforcing activity completed at the end of the workshop.  

Testimonial from our 16 March 2020 workshop:

Good Afternoon,

I'm just writing to express my immense delight in having attended the Clinical Communication workshop yesterday. I got more than what I was hoping for. Thank you for making it available as a one day opportunity. Please convey my thanks and appreciation for Dr Catherine and Chloe.


Dr. Hafsah Khan

This accredited workshop is offered in two locations:  Melbourne and Sydney.